Far Eastern University

• MICROPS 1102

• FORMATIVE ASSESSMENT 1 Q1. An unannounced client shows up at work before office hours. You are asked to report immediately for entertaining the client. It is impossible for you to make it before office hours as you have a child who needs to be dropped to school. How will you handle this situation? Choose one: / You should inform the client that you will not be able to come early and the client should wait. You should request the client to cooperate, and assure them that you shall reach as soon as possible. You should not entertain the client at all as you are not required to work before or after office hours. You should request the client to come at your house as you cannot reach the office early. Q2. You are a new recruit and the youngest among all the employees in the organization. You are energetic and active person. You feel everyone seems to dislike your and are unwelcoming. But when you approach your colleagues for work, they are cordial. What will you do to handle this situation? Choose one: Ignore the other employees, they are just jealous of you. / Be pleasant, blend in with the environment and develop healthy relationships. Complain to your boss about how everyone seems so unwelcoming. Weekly throw house parties at your place to show your co-workers how cool you are. Q3. After listening to his customer, Juan said, “Sir, if I understand correctly, you wanted a mobile phone which is water resistant and scratch resistant. Also, you are not very particular on the camera features”. What is Juan trying to do in this situation? Choose one: Welcome the customer and make the customer comfortable. State the objective of the customer. Reveal the intention of the customer. / Debrief the customer on what the customer said his requirements were. Q4. Ria is applying for the position of a teacher in Clark’s High School. Which of the following is a suitable objective for her resume? Choose one: Looking for teaching opportunities that pays me well. / Looking for teaching opportunities that utilize my dedication to children’s educational needs and development. Looking for challenging opportunities. I am a dedicated teacher and I can teach all subjects. Q5. Which of the following options is the most appropriate way of following up with a customer after sale of a product? Choose one: Rid yourself off of the burden of follow ups, they are time consuming and bring no useful information. / Always take follow ups, they bring eye-opening feedback and help develop better relations with the customers. Keep follow ups and feedback as merely a formality as they are not substantive enough. Follow ups should only be made in case there are major grievances and complaints from the customers. Q6. I don’t know how to _____ the problem. Choose one: / Tackle Cope Draw Erase Q7. You are supposed to make a presentation on behalf of your department. You are not the most qualified person to do so, however your supervisor has faith in you and believes you will do a good presentation. What will be your next action in this situation? Choose one: Ask your boss to assign task to another colleague because you are not confident enough to execute it. Ask a colleague t