Capella University

• FPX 4104

• Organizational Plan Communication Executive Summary Analysis of the data: The data for this scenario for Metropolitan Health comes from patient satisfactory surveys that they have conducted. There are other data sources that can be consulted for the analysis but one that could allow immediate improvement is internal data on patient wait times. This data can be used to analyze the operational issues for Metropolitan Health based on it being important to be used in a health care facility. For example, it can help develop or update any policies based on the answers given by the patients. Areas of improvement can be determined as well as knowing what is working that should not be adjusted. The areas, or themes, that emerge as the main issues from data showed how difficult it could be to ask questions and receives answers from health care providers. These issues might negatively impact Metropolitan Health if not addressed would be a lack of patients coming for health care services due to lack of effective communication, which would be shown in discussions and reviews on different social media platforms. Communication Best Practices Best practices for improving patient satisfaction would be to develop a good strategic plan that all health care providers and other employees are made fully aware of so that the vision and mission of the medical facility are being honored. Doing so can help render more positive than