Asurion US
Employee Handbook
Effective August 1, 2021
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Welcome to Asurion!
On behalf of the entire organization, welcome to Asurion. We are truly honored and excited that you have chosen to join our team.
Asurion’s mission is to be the global leader in technology protection services. To attain this objective, we invest in our employees, our clients
...[Show More]
Asurion US
Employee Handbook
Effective August 1, 2021
1
Asurion_Internal_Use_Only
Welcome to Asurion!
On behalf of the entire organization, welcome to Asurion. We are truly honored and excited that you have chosen to join our team.
Asurion’s mission is to be the global leader in technology protection services. To attain this objective, we invest in our employees, our clients and our future. You are part of a growing company, but not a rigid corporation. We work hard, enjoy our successes and look forward to meeting the next challenge.
Our customers depend on you to make a difference. As you begin your career at Asurion, we’d like to make you aware of our core values, and we expect you to appreciate and adopt them as your own when working for Asurion.
Our core values are:
• We Act With Integrity – We are guided by the highest ethical standards in everything we do.
We treat employees, clients and suppliers with integrity, and we balance professional, financial,
personal, community and environmental responsibilities.
• We Drive Results – We have a passion for driving profitable growth and realizing our full
potential through learning, innovation and continuous improvement.
• We Deliver Service Excellence – We are uncompromising in our commitment to customer
service excellence and deliver an unmatched value proposition for our customers.
• We Are One Team – We value team success and create a rewarding and collaborative work
environment where each employee can maximize their talents and their contributions.
At Asurion, our management practices are guided by our core values. We realize that creating a rewarding work environment is a partnership we share with our team members. Our commitment to maintaining an open-door policy is designed to encourage our employees to speak directly with their managers and other members of management to resolve any concerns pertaining to the company. This includes conditions of employment and any other work-related issues. We strongly believe that ongoing interaction between our team members and their managers will continue to build a culture of openness, trust and all-round success.
All employees are required to read this Handbook in its entirety and to keep it for future reference. We hope it will be of help to you. Our doors are always open — for ideas, opportunities and for conversation. We don’t just hope you will share your thoughts and ideas with us — we expect you will.
Once again, welcome to Asurion. We look forward to meeting you soon.
Tony Detter
CEO
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TABLE OF CONTENTS
Introductory Statement ...........................................................................................................................................7
Employment.............................................................................................................................................................9
1.01 Nature of Employment ................................................................................................................................9
1.02 Equal Employment Opportunity ..................................................................................................................9
1.03 Reasonable Accommodation Policy...........................................................................................................10
1.04 Sexual and Other Unlawful Harassment....................................................................................................11
Definitions of Harassment .............................................................................................................................11
Individuals and Conduct Covered ..................................................................................................................12
Retaliation Is Prohibited.................................................................................................................................12
Complaint Procedure .....................................................................................................................................13
The Investigation............................................................................................................................................13
1.05 Open Door Philosophy ...............................................................................................................................14
1.06 Business Ethics and Conduct; Insider Trading Policy .................................................................................14
Business Ethics and Conduct..........................................................................................................................14
Whistleblower Policy .....................................................................................................................................14
Policy Prohibiting Unlawful Retaliation or Discrimination ............................................................................16
Insider Trading Policy .....................................................................................................................................16
Material Information......................................................................................................................................16
Disclosure of Material Information................................................................................................................17
When Information is Public ...........................................................................................................................17
Transactions by Family Members ..................................................................................................................17
Stock Option Exercises ...................................................................................................................................17
Post Termination Transactions ......................................................................................................................18
1.07 Employment of Relatives ...........................................................................................................................18
1.08 Consensual Personal Relationships in the Workplace...............................................................................18
1.09 Conflicts of Interest....................................................................................................................................19
1.10 Outside Employment .................................................................................................................................20
1.11 Policy on Maintaining Confidential Information........................................................................................21
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1.12 Gifts and Gratuities ....................................................................................................................................22
1.13 Compassion Forward .................................................................................................................................23
1.14 Social Media ...............................................................................................................................................24
Employment Status and Records ...........................................................................................................................27
2.01 Employment Categories.............................................................................................................................27
Non-Exempt ...................................................................................................................................................27
Exempt ...........................................................................................................................................................27
Full-Time Employees ......................................................................................................................................27
Part-Time Employees .....................................................................................................................................27
Benefits Eligibility Requirements ...................................................................................................................28
2.02 Employment Applications ..........................................................................................................................28
2.03 Immigration Law Compliance ....................................................................................................................29
2.04 Background Checks ....................................................................................................................................29
2.05 Job Posting .................................................................................................................................................29
2.06 Employee Records Confidentiality; Access to Personnel Files ..................................................................30
2.07 Performance Planning and Evaluation.......................................................................................................31
2.08 Salary Administration.................................................................................................................................31
2.09 Employment and Income Verification .......................................................................................................31
2.10 Rehire .........................................................................................................................................................32
Benefits .................................................................................................................................................................33
3.01 Time off and Leaves ...................................................................................................................................33
Paid Holidays……………………………………………………………………………………………………………………………………………33
Holiday Schedules ..........................................................................................................................................33
MLK Day of Service.........................................................................................................................................34
3.02 Paid Time Off (PTO) For Eligible Non-Exempt Employees .........................................................................35
3.03 Time Off For Exempt Employees and Eligible Supervisors ........................................................................38
Employment Status Changes .........................................................................................................................38
Sickness and Disability Programs ...................................................................................................................38
Pay..................................................................................................................................................................38
3.04 Workers’ Compensation Insurance ...........................................................................................................39
3.05 Family/Medical Leave Act Absences..........................................................................................................39
Employee Eligibility ........................................................................................................................................39
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Benefits During Leave ....................................................................................................................................42
Job Reinstatement .........................................................................................................................................43
3.06 Paid Pregnancy Disability Leave.................................................................................................................43
Procedures .....................................................................................................................................................45
Other Policy Provisions ..................................................................................................................................45
Questions .......................................................................................................................................................46
3.07 Paid Adoption Leave ..................................................................................................................................46
Effective Date and Eligibility ..........................................................................................................................46
Length and Amount of Paid Adoption Leave Benefit ....................................................................................46
Reimbursement of Adoption-Related Expenses............................................................................................47
Procedures .....................................................................................................................................................47
Other Policy Provisions ..................................................................................................................................48
Questions .......................................................................................................................................................48
3.08 Paid Parental Leave....................................................................................................................................47
Effective Date and Eligibility ..........................................................................................................................48
Procedures .....................................................................................................................................................48
Other Policy Provisions ..................................................................................................................................48
Questions .......................................................................................................................................................48
3.09 Jury Duty Leave ..........................................................................................................................................48
3.10 Witness Leave ............................................................................................................................................50
3.11 Voting Leave...............................................................................................................................................50
3.12 Bereavement Leave ...................................................................................................................................50
3.13 Military Leave.............................................................................................................................................51
3.14 Other Leaves of Absence ...........................................................................................................................52
3.15 State Disability or Other Insurance............................................................................................................52
Timekeeping and Payroll........................................................................................................................................53
3.16 Salary for Exempt Employees ....................................................................................................................53
3.17 Recording of Time ......................................................................................................................................53
3.18 Authorization to Work Unscheduled Time ................................................................................................54
3.19 Overtime Work for Non-Exempt Employees .............................................................................................54
3.20 Prohibition of Off-the-Clock Work .............................................................................................................55
3.21 Responsibility of Non-Exempt Employees to Review Their Time Entries..................................................55
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3.22 Other Prohibitions Regarding Timekeeping Procedures ...........................................................................56
3.23 Lactation Accommodation .........................................................................................................................56
3.24 Payment upon Termination .......................................................................................................................57
Working Conditions and Hours ..............................................................................................................................59
3.25 Safety..........................................................................................................................................................59
3.26 Workplace Violence Prevention.................................................................................................................58
3.27 Smoking and Tobacco Products .................................................................................................................60
3.28 Use of Equipment and Vehicles .................................................................................................................61
3.29 Work Schedules..........................................................................................................................................61
3.30 Management Directed Closings.................................................................................................................62
3.31 Business Travel Expenses...........................................................................................................................62
3.32 Visitors in the Workplace...........................................................................................................................63
3.33 Voicemail, Email and Computer Usage......................................................................................................63
Use of Technology Resources ........................................................................................................................64
Additional Guidelines For Company’s Intranet and Internal Chat, Social Media, and Instant Messaging
Tools ...............................................................................................................................................................65
Protection of Asurion Technology Resources................................................................................................66
Company Access to and Monitoring of Technology Resources.....................................................................66
Encrypted Data...............................................................................................................................................66
Non-Asurion Owned Systems ............................................................................................................................66
Deleted Information.......................................................................................................................................66
Passwords ......................................................................................................................................................67
3.34 Compliance with License Agreements for Computer Software ................................................................67
3.35 Workplace Monitoring ...............................................................................................................................67
Workplace Recordings ...................................................................................................................................67
3.36 Cell Phone Usage........................................................................................................................................70
Business Cell Phone Usage.............................................................................................................................70
Personal Cell Phone Usage.............................................................................................................................70
3.37 Employee Claim Process ............................................................................................................................70
3.38 Contraband Free Workplace......................................................................................................................72
Employee Conduct .................................................................................................................................................74
4.01 Drug and Alcohol Policy .............................................................................................................................74
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4.02 Customer Relations and Professional Behavior.........................................................................................74
4.03 Attendance and Punctuality.......................................................................................................................75
4.04 Personal Appearance / Dress Code............................................................................................................76
4.05 Return of Company Property .....................................................................................................................76
4.06 Solicitation..................................................................................................................................................77
4.07 Security Badges ..........................................................................................................................................77
4.08 Fraud ..........................................................................................................................................................77
4.09 Theft ...........................................................................................................................................................78
4.10 Security Inspections ...................................................................................................................................78
4.11 Internal Investigations ...............................................................................................................................78
Appendix ................................................................................................................................................................80
Appendix A—Employee Rights and Responsibilities under the Family and Medical Leave Act........................81
Appendix B – Drug and Alcohol Testing Policy ..................................................................................................82
Appendix C – Employee Protection Plan Claim Form ........................................................................................90
Acknowledgements................................................................................................................................................92
Employee Handbook ..........................................................................................................................................93
Equal Employment Opportunity and Anti-Harassment Policy ..........................................................................94
Alcohol and Drug Policy and Alcohol and Drug Testing Policy ..........................................................................95
Insider Trading Policy .........................................................................................................................................96
Photographic Release ......................................................................................................................................967
Employee Privacy Policy............................................................................................
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