University of Cape Town

FOOD AND B 241

241 T – MANAGEMENT OF FOOD & BEVERAGE OPERATIONS
Chapter 1 The Food Service Industry
NAME: ________________________________________
DATE: ____________________
1. Which of the following statements about food service in noncommercial facilities is true?
a. Noncommercial food service operators usually seek to minimize expenses while providing consumers
with nutritious meals.
b. The first goal of food service operators in noncommercial facilities is to generate profits.
c. Food service operators in noncommercial facilities are prohibited by law from making profits.
d. Nutrition is of little concern to noncommercial food service operators.
2. Which of the following statements about lodging food service is true?
a. Food and beverage departments typically can generate required profits on the basis of sales to in-house
guests only.
b. Lodging food services often are designed to compete with food and beverage operations outside the
hotel.
c. Full-service hotels rarely offer in-room food service.
d. In the lodging industry, food service facilities are typically found only in large lodging operations.
3. Which of the following would be considered a commercial food service facility?
a. food service provided by a caterer at off-site locations
b. food service in prisons
c. food service in military installations
d. food service in public schools
4. Which of the following chain operations was among the very first to offer franchising opportunities?
a. Howard Johnson’s
b. McDonald’s
c. Holiday Inn
d. Red Lobster
5. Which of the following is a home food service innovation that is growing in popularity?
a. providing home delivery that includes service during the meal and clean-up afterward
b. providing overnight delivery for long-distance take-out
c. providing home replacement meals that customers pick up and take home with them
d. all of the above
6. Which of the following tends to encourage entrepreneurs to enter the restaurant business?
a. Many restaurants require relatively little capital to get started.
b. Many menu item ideas can be found on the Internet.
c. It is easy to learn how to operate a restaurant.
d. Independent restaurants often bring in more revenue than chains.
7. What is an advantage that independent restaurants tend to have over large chain restaurants?
a. Independents can acquire cash and credit more easily than chains.
b. Independents typically have much more freedom to experiment extensively with different menu items,
designs, and operating procedures than chains have.
c. Independents are often able to react more q