Lolomboy National High School

• MATH 205

• 1. We spoke about several tools for upward communication that managers can use to collect information from the organization. Which of the following are examples of such tools? (multiple choice) 1 point 2. Is employing a third party, such as a consultant, an effective way to have employees share bad or unpopular news? 1 point 3. In the lecture, we spoke about the example of Toyota's manufacturing facility. What does Toyota do to encourage its employees to act on bad news? 1 point 4. One way to make your organization comfortable with sharing bad news is to create forums with the official goal of bringing up problems. If you as a manager use that tool, should you make it a requirement to bring up problems only if the person can also propose a solution? 1 point 5. Mike, an employee of the new product development department you manage, requests a meeting with you. At that meeting he describes problems that have been accumulating in the pipeline of new products your department has been developing. According to Mike, these problems are a result of erroneous forecasts by Bob and Susan from your department, and will likely result in delays or even cancellation of some of the products under development. How should you react to the news? (multiple choice) 1 point The company's suppliers or customers Suggestion boxes Employee surveys Focus groups