First Steps OverviewThe first steps in an integrated action learning project are to determineresources and set a course for the project. With the extensive knowledge I havereceived from Capella University I can assess my work environment and formulate animprovement that would greatly help our security culture and work continuity. Thefollowing SWOT analysis, environmental scan, and project charter
First Steps Overview
The first steps in an integrated action learning project are to determine
resources and set a course for the project. With the extensive knowledge I have
received from Capella University I can assess my work environment and formulate an
improvement that would greatly help our security culture and work continuity. The
following SWOT analysis, environmental scan, and project charter will outline the
beginnings of my future proposal.
Site Supervisor Selection and Organization Information
Solution Builders is a small Managed Service Provider in the Twin Cities,
Minnesota. I have worked at Solution Builders for just over one year as an intern in the
professional services/project side. As I anticipate having my bachelor’s degree
completed within the coming weeks, I have been offered a full-time position as a
System’s Technician starting at the beginning of the new year. During my time with
Solution Builders I have gained valuable hands on knowledge, customer experience,
and strong leadership.
My supervisor is Rutger Storkamp, the Professional Services Manager. Rutger
has worked at Solution Builders for six years and has been the Professional Services
Manager for five years. With his extensive background in Systems Administration,
Server building/support, and dabbling in quoting for customers he is a fountain of
knowledge. As Solution Builders is a small business (less than 50 employees) Rutger’s
seniority and experience make him a valuable ally in the company. He manages six
system technicians and three senior system technicians. Rutger is friendly with the Vice
President and President/Owner of Solution Builders.