El Camino Community College District

SOCIAL SCI 1First Method
1. Called DNA (Did not arrive)
This method is very simple and self-explanatory.
1.You order the item , receive it (from what I’m hearing from my customers is
due to the covid-19 situations most stores just leave it in the building and you
don't even need to sign so they have no proof you ever received it.
2. You wait at least 2 days after receiving the product
3. Go to live chat and say that the item hasn't arrived.
4. They will most likely ask if you checked with your neighbors/garage/porch
basically everything near you.
5. You say you did and couldn't find the item.
6. The rep will check his options and will usually offer you either a
replacement or a refund.
7. If the rep says he wants to launch an investigation with the courier
you immediately hang up the call or the live chat and go quickly start a new
one and repeat the steps above.
8. Repeat steps 3 to 6 until you get offered a replacement/refund.
* Some tips and tricks
1. They will not start an investigation without your knowledge that's why you
need to hang up the moment you see that word.
2. You need to be likeable to the rep and nice so ask him/her how its going
and are they staying safe due to the covid virus situation.
3. Make a story that the product was a gift for your relative's birthday or to
your wife or niece. Just make it sound so the rep will feel sorry for you and
would want to offer you the quickest help which is a replacement/refund
without depressing you even more.
4. I personally suggest using this method only on orders that weren't signed
on receival and no more than 300$ (of course you can use it on 1k$ items too
its just my personal advice)